Welcome to Elegant Stays. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or using our services. If you do not agree with any part of these terms, you should not use our website or services.

1. General Terms

• Eligibility: To make a booking with Elegant Stays, you must be at least 18 years old and have the legal capacity to enter into a binding contract.
• Use of Website: You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use of our website by any third party.

2. Booking and Payment Terms

• Booking Confirmation: Bookings are confirmed only when payment has been processed and you receive a confirmation email. Availability and pricing are subject to change until the booking is confirmed.
• Payment: Full payment or a deposit (as specified at the time of booking) is required to secure a reservation. Payment methods may include credit cards, debit cards, and other payment options provided on the website.
• Cancellation Policy: Cancellations must be made in accordance with the cancellation policy provided at the time of booking. Refunds, if applicable, will be issued based on the terms specified.
• Security Deposit: Some properties may require a security deposit to cover any damages or additional cleaning fees. The deposit will be refunded after inspection of the property, provided no issues are found.

3. Check-In and Check-Out

• Check-In Time: Check-in is typically after 4PM, unless otherwise specified in your booking confirmation. Early check-in requests are subject to availability and may incur additional fees.
• Check-Out Time: Check-out is by 10AM. Late check-out requests must be made in advance and may incur additional charges if approved.
• Keys and Access Codes: You are responsible for the safe handling of keys or access codes provided to you. Loss or damage may result in additional fees.

4. Guest Responsibilities

• Property Use: You agree to use the property in a reasonable and respectful manner, ensuring that it is kept in good condition. Any damage, breakage, or loss must be reported immediately.
• Occupancy Limits: The number of guests must not exceed the maximum occupancy specified in your booking. Unauthorized guests may result in additional charges or termination of your stay.
• Noise and Disturbance: You must avoid excessive noise and disturbances that could affect neighbors. Failure to adhere to this may result in penalties or eviction without a refund.
• No Smoking Policy: Smoking is strictly prohibited inside the properties. Violation of this policy may incur a cleaning fee.

5. Property Management and Maintenance

• Property Maintenance: Elegant Stays reserves the right to perform necessary maintenance during your stay. We will do our best to minimize any inconvenience.
• Emergency Contact: In case of an emergency or maintenance issue, please contact us immediately using the contact details provided in your booking confirmation.

6. Liability and Disclaimers

• Use of Property: You agree that you use the property at your own risk. Elegant Stays is not liable for any accidents, injuries, or loss of personal belongings during your stay.
• Limitation of Liability: To the extent permitted by law, Elegant Stays shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the website or rental properties.
• Force Majeure: We shall not be liable for failure to perform our obligations under these terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, or government restrictions.

7. Privacy Policy

Our Privacy Policy is an integral part of these Terms and Conditions. By agreeing to these terms, you also agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information. –Privacy Policy

8. Termination of Agreement

• Right to Terminate: Elegant Stays reserves the right to terminate your booking and access to the property without notice if you violate these Terms and Conditions.
• Consequences of Termination: If your stay is terminated due to a breach of terms, you may be required to vacate the property immediately, and no refund will be issued.

9. Amendments to Terms and Conditions

Elegant Stays reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review the Terms and Conditions regularly.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that location.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Elegant Stays
Adelaide, Australia
support@elegantstays.com.au
+61 4 51 51 7368