At Elegant Stays, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms, do not access or use our website or services.

1. Information We Collect

We collect information about you when you visit our website, book a property, or use our services. The types of information we may collect include:

• Personal Information: Your name, email address, phone number, and payment details when you book a rental property or inquire about our services.
• Booking Information: Information related to your stay, such as property details, check-in/check-out dates, and preferences.
• Usage Information: Information about your interactions with our website, including IP addresses, browser type, operating system, and pages viewed.
• Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience on our website.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To Facilitate Bookings: Processing your reservation, sending confirmation emails, and providing customer support.
• To Improve Our Services: Analyzing usage data to enhance the functionality and user experience of our website.
• To Communicate with You: Sending you updates, promotional offers, or important information related to your stay.
• For Legal Purposes: Complying with legal obligations, responding to legal requests, or protecting our rights.

3. Sharing Your Information

We may share your information in the following situations:

• With Service Providers: We may share information with third-party service providers who perform functions on our behalf, such as payment processing, customer service, and marketing assistance.
• For Legal Compliance: If required by law, we may disclose information to comply with legal obligations or protect our legal rights.
• In Business Transfers: If we sell or transfer all or part of our business, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

Elegant Stays uses cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website.

You can control the use of cookies through your browser settings. However, if you choose to disable cookies, some features of our website may not function properly.

5. Data Security

We implement reasonable security measures to protect your information. However, no data transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to your personal data that we hold.
• Correction: You can request correction of inaccurate personal data.
• Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
• Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in the emails.

To exercise these rights, please contact us.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If you are under 18, please do not use our services or provide any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website and updating the “Effective Date” at the top of this page. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Elegant Stays
Adelaide, Australia
support@elegantstays.com.au
+61 4 51 51 7368